About

FAQ

• Where is the store based?

  Hagerstown, MD

• Do you accept orders placed outside of the US?

  I'm just starting out so I'm still learning all the ins and outs of international shipping. I will do my absolute best to make sure you can enjoy Sotare, no matter where you are.

• How long will it take to receive my order?

  I try my best to ship out orders within 24 hours. However some days it may take 48 hours. Once shipped, domestic orders should arrive within 5 days. International orders may take anywhere from 2 to 10 weeks, depending on where you are located. If your order gets lost in the mail, let me know.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.